Shipping & Returns
Shipping Policy
Orders placed after 1 p.m. will be processed and shipped the next business day. Therefore, orders placed on Fridays after 1 p.m. or during the weekend will be shipped the following Monday.
You should keep in mind that it is possible that during times of high demand such as Christmas, sales or national holidays it could take one or two days to process your order. Therefore, we recommend that during these dates you place your order in advance.
Return & Exchange Policy
If you want to change a product, you can do it up to 14 calendar days after the date of delivery of it. The product must be in perfect condition and packed in its original packaging. In case the product is used, it will not proceed to change.
Important: Earrings can not be changed for hygiene reasons.
If you want to request the change, you will be able to contact us by typing email "info@floramogador.store" and tell us your name, reference of the order and the reasons why you want to change the item and we will provide you with a shipping address. You must send the article in the same wrapping in which it is up to and including everything that was in it.
-
In the case of making a change, it must do so by an article of equal or higher cost to which it had acquired first.
-
In the case of wanting a refund, the total price of the product will be reimbursed.
-
The expenses of return and back shipping will be borne by the buyer. In this way, the buyer must send the package to our offices under your responsibility and cost.
-
The shipping price will not be reimbursed when the purchase has not exceeded € 50 in Spain. € 100 in Europe I € 120 in the rest of the world.
​
Return of a defective item
In the unlikely event that a product reaches you damaged, you must contact us within a period equal to or less than 24 hours after receiving it, in addition to attaching a photograph of the article.
Our team will contact you as soon as possible and will indicate the steps you must follow to return it. Once you have completed the steps you indicate, we will send you the same product completely free.
The refund of the damaged item must be carried out within a maximum period of 7 calendar days. Once these 7 days have elapsed, you will not be able to make the refund.
Items acquired in promotion periods.
​
Items acquired on promotions are non-refundable and not returnable.